Data processing commitments.
A plain-language closed-beta summary of how DataCharts handles customer personal data as a service provider.
Roles and instructions
For customer personal data placed in a workspace, the customer determines the purpose and DataCharts processes that data only to provide, secure, support, and improve the contracted service or as required by law.
Security measures
Controls include tenant-aware row-level security, private storage, least-privilege service credentials, signed billing webhooks, role-checked mutations, immutable version history, audit events, monitoring, backups, and incident response procedures.
People and subprocessors
Access is restricted to personnel and providers who need it for their duties and are subject to confidentiality commitments. DataCharts maintains a current Subprocessors page and will provide reasonable notice of material additions before public launch.
Assistance and incidents
DataCharts supports reasonable requests for security information, data-subject rights, deletion, and incident investigation. Confirmed personal-data incidents are assessed, contained, documented, and communicated without undue delay as required by applicable law.
Deletion and return
Workspace owners can initiate deletion with a seven-day cooling-off period. On completion, active customer content is removed subject to legal retention needs and normal backup expiry. Customers should export required source data before deletion.
Execution status
This summary is not an executed data processing agreement. A counsel-approved agreement, transfer mechanism, annexes, and signature process are a Phase 9 gate for customers who require them.
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